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Visitation

Due to the decreased COVID-19 activity in the area and admission of COVID-19 patients to our inpatient areas, Randolph Health is implementing new visitation guidelines beginning on Tuesday, March 1, 2022 at 7 a.m.

New Visitation Guidelines:

      • Visiting Hours will be from 7 a.m. – 8 p.m.
      • Visitors must 12 years of age or older.
      • Visitors should enter the hospital through the Emergency Department. The main Visitor Entrance will remain closed. Parking is available in the parking garage located at the corner of White Oak Street and Miller Street.
      • Visitors will be screened for COVID-19 symptoms including a temperature check and symptom survey upon entering the facility.
      • If visitor COVID-19 screening is negative, they will be allowed to enter. If COVID-19 screening is positive, visitor will be encouraged to see their Primary Care physician and will not be allowed to enter.
      • All visitors need to be masked, use proper hand hygiene and maintain social distancing when in the facility.
      • Inpatients and Emergency Department patients can have unlimited visitors each day. The only exception is ICU patients are only permitted to have TWO visitors.
      • COVID-19 patients are permitted to have two visitors between 4 - 8 p.m. each day. Visitors will have to wear appropriate PPE including: n95, gown, gloves, etc. Also note, that for COVID-19 patients, visitors can not trade out and they can not leave the room and go back in. Once the visitor has left the room they need to leave the hospital.
      • Maternity patients are permitted to have THREE adult visitors during active labor. Once labor is completed, maternity patients can have unlimited visitors.
      • Exceptions and compasionate care visits will be provided based on the following circumstances:
        • End of Life situations
        • A patient who was living with his or her family before recently being admitted to the facility is struggling with the change in environment and lack of physical family support.
        • A patient who is grieving after a friend or family member recently passed away.
        • A patient who needs cueing and encouragement with eating or drinking, previously provided by family or caregivers, is experiencing weight loss or dehydration.
        • A patient, who used to talk and interact with others, is experiencing emotional distress, seldom speaking, or crying more frequently when the patient had rarely cried in the past.

Randolph Health continues to work with national, state and local health agencies as well local, county and state governments during this pandemic to ensure the upmost safety for our staff and patients. Randolph Health appreciates your help during these challenging times to help stop the spread of COVID-19.

If a patient or family member feels their visitation rights have been violated, they may contact department leadership on their loved one’s unit, Patient Experience - 336-328-3456, the Department of Health and Human Services at 1-800-624-3004, or CMS Region 4 office ROATLORA@cms.hhs.gov.